What to Do After a Flood in Your Home: Immediate Steps to Stay Safe and Secure Your Property
Recent flooding in the San Antonio area has left many homeowners facing a daunting mess. Water can cause extensive damage to your property and pose serious safety hazards. If your home has been flooded, whether due to a hurricane, tropical storm, appliance failure, or plumbing emergency, it's critical to act quickly and responsibly.
Step 1: Ensure the Safety of Yourself and Family Members
Safety is the top priority. Floodwaters often contain more than just rain. They may carry debris, contaminants, and electrical risks.
- Avoid entering flooded areas if there is standing water and you're unsure whether the power is off.
- Turn off the electricity only if you can safely access the breaker panel without stepping in water.
- Wear protective gear such as waterproof boots, gloves, and a mask if you must enter the space.
- Keep children and pets away from flooded areas.
- Watch for structural hazards, including weakened floors, falling ceilings, or sagging drywall.
If you smell gas or suspect a leak, leave the property immediately and call your utility provider or 911.
Step 2: Secure the Property
Once personal safety is addressed, the next priority is to prevent further damage to your home.
- Shut off the main water supply if the flooding was caused by a burst pipe, leaking appliance, or other plumbing issue.
- Document the damage by taking clear photos and videos before moving anything. This will be essential for insurance claims.
- Remove valuable or sentimental items from affected areas, if it’s safe to do so.
- Begin air circulation by opening windows and doors if the weather allows. This can help reduce humidity and slow mold growth.
- Avoid using fans if sewage is present, as this can spread contaminants
Step 3: Contact Your Insurance Provider (If You Have Flood Insurance)
If you carry flood insurance through the National Flood Insurance Program (NFIP) or a private insurer, you’ll want to start your claim as soon as possible.
- Call your provider’s claims department or visit their website to start the process.
- Provide the documentation you collected: photos, videos, and lists of damaged belongings.
- Ask whether you’re covered for temporary housing, remediation, or structural drying.
- Keep receipts for any immediate expenses related to cleanup or safety.
Remember, standard homeowner’s insurance does not usually cover flood damage, so it’s important to verify your specific policy.
Step 4: Call a Certified Water Damage Specialist
Flood cleanup is more than just mopping up water. It requires expertise, specialized equipment, and a clear plan for structural drying and mold prevention.
For example, Complete Clean Water Extraction uses high-powered drying tools and thermal imaging to find hidden moisture behind walls and under flooring. We help you through the entire restoration process, from emergency water removal to working with your insurance provider.
Here’s what a reputable water damage restoration company will do:
- Rapidly respond 24/7 to emergencies
- Offer certified technicians (IICRC-certified preferred)
- Use commercial-grade dehumidifiers and air movers
- Provide moisture readings and drying documentation
- Assist with insurance paperwork
⚠️ Beware of Storm-Chasing Scammers
After major storms and floods, it’s not uncommon for unlicensed contractors and scammers to flood the area, sometimes before the waters begin to recede. They may knock on your door, offer deals that seem too good to be true, and then disappear after doing shoddy or incomplete work.
How to protect yourself:
- Ask for licenses, insurance, and references.
- Avoid paying large sums up front.
- Do not sign vague contracts.
- Search for local businesses with a track record of service in San Antonio.
Look for real reviews, Better Business Bureau ratings, and companies that are certified in water restoration, like Complete Clean Water Extraction, not just general contractors or handyman services.
Call (210) 791-7177
